Privacy Policy

1. Who we are

VIP Grant, doing business as VIPGrant (“VIP Grant,” “VIPGrant,” “we,” “us,” or “our”) is a website agency. We design, launch, and support business websites, related digital tools (including CRM desks, document libraries, and communications), and customer support. This Privacy Policy applies to https://vipgrant.com and related services we operate.

2. Scope

This Policy describes how we collect, use, disclose, and protect personal information when you visit our website, submit a form, call or text us, apply for a role, purchase services, or otherwise interact with VIP Grant. By using our site or providing your information, you agree to this Policy.

3. Information we collect

We collect information you provide and information collected automatically:

• Identifiers and contact data: name, email address, phone / mobile number, business name, and message content you submit on intake, checkout, hire, waiting-room, chat, or support forms.
• Commercial data: plan selected, invoices, payment status, and related order details. Card numbers are processed by Stripe or PayPal; we do not store full payment-card numbers on VIP Grant servers.
• Communications: emails, call recordings or notes where permitted, SMS/MMS content you send to us, and support tickets.
• Employment / applicant data if you apply via /hire (work history you choose to share, voice samples you upload).
• Device and usage data: IP address, browser type, device identifiers, pages viewed, approximate location derived from IP, and referring URLs.
• Cookies and similar storage: session and local storage used for rooms, desks, and checkout continuity (see Cookies).

4. How we use information

We use personal information to:

• Provide website-agency services: intake, design rooms, launch, onboarding, and support.
• Process payments, prevent fraud, and fulfill orders.
• Send transactional messages (appointment, waiting-room, project, and account notices).
• Send SMS/text messages you opted into (see SMS / text messaging program).
• Operate CRM, closer desks, and internal tools needed to deliver the work you requested.
• Improve the site, diagnose errors, and secure our systems.
• Comply with law, enforce our Terms, and protect rights and safety.

5. SMS / text messaging program (Twilio)

VIP Grant uses Twilio and related carriers to send text messages in connection with our website-agency services. This section is written to satisfy carrier and Twilio A2P 10DLC / Business Profile disclosure rules.

• Program name: VIP Grant customer and applicant messaging.
• Types of messages: appointment and waiting-room reminders; project and launch status; customer-care replies; hire-application follow-up; and (only if you separately opt in) occasional service updates or offers about VIP Grant website packages.
• Message frequency: message frequency varies. You may receive several messages around a scheduled session, then infrequent follow-ups. Typical volume is up to 8 messages per month unless you are in an active build or support thread.
• Message and data rates may apply. Check your mobile plan.
• Consent: we collect mobile numbers only when you type them into a VIP Grant form, provide them on a recorded or live sales/support call after clear disclosure, or text us first. Web forms that trigger SMS include a clear disclosure and an affirmative opt-in (checkbox or equivalent). Consent is not a condition of purchasing goods or services.
• Opt out: reply STOP to any VIP Grant text to cancel. You may also email support@vipgrant.com or call 1-844-694-2069 and request SMS opt-out. We will stop promotional and non-transactional texts. You may still receive a final confirmation of opt-out.
• Help: reply HELP or contact support@vipgrant.com or 1-844-694-2069.
• Supported carriers: SMS is delivered via U.S. wireless carriers participating in the program. Carriers are not liable for delayed or undelivered messages.

6. Mobile information sharing (carrier requirement)

VIP Grant does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for those parties’ own marketing or promotional purposes. We share numbers only with service providers who send messages on our behalf (including Twilio) or as required by law. Those providers are contractually limited to processing data for VIP Grant.

7. Cookies and similar technologies

We use essential cookies, local storage, and session storage so the site functions: login state for staff desks, checkout continuity, and live design / waiting rooms. If Google Analytics (GA4) is enabled on a deployed build, it may record page views. We do not currently run third-party advertising remarketing pixels from VIP Grant. You can clear site data in your browser. See also our Cookie Policy.

8. How we share information

We share personal information with:

• Processors: Stripe, PayPal, hosting (Hostinger), email/SMS/voice providers (including Twilio), analytics (if enabled), and similar vendors who process data on our instructions.
• Professional advisors and authorities when required by law or to protect rights.
• A successor in a merger, sale, or reorganization, subject to this Policy or notice of a new policy.

9. Retention

We keep information as long as needed to provide services, resolve disputes, enforce agreements, and meet legal, tax, and accounting duties. SMS logs and support records are retained for a reasonable business period, then deleted or anonymized where feasible.

10. Security

We use administrative, technical, and physical safeguards appropriate to a small website agency (HTTPS, access controls, vendor processors). No method of transmission or storage is 100% secure.

11. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information, or to opt out of certain sharing. Arizona does not currently impose a comprehensive consumer privacy statute comparable to the CCPA; we still honor reasonable requests.

• Email support@vipgrant.com with the subject “Privacy request” and enough detail to verify you.
• California residents (CCPA/CPRA): you may request to know, delete, or correct personal information and to opt out of “sale” or “sharing” of personal information as those terms are defined by California law. VIP Grant does not sell personal information for money. We do not share mobile numbers for cross-context behavioral advertising.
• EEA/UK visitors (GDPR): where GDPR applies, our legal bases include contract, legitimate interests (operating a website agency and securing the service), consent (SMS marketing and non-essential cookies), and legal obligation. You may lodge a complaint with a supervisory authority.
• You may opt out of marketing emails via the unsubscribe link. SMS: reply STOP.

12. Children

Our services are for businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 where GDPR requires a higher age). If you believe a child provided information, contact us and we will delete it.

13. International visitors

We are based in Phoenix, Arizona, United States. If you access the site from elsewhere, your information may be processed in the United States, which may have different data-protection rules than your country.

14. Changes

We may update this Policy. The “Last updated” date at the bottom will change. Material SMS-program changes will be disclosed as required by carriers. Continued use after an update means you accept the revised Policy.

15. Contact

VIP Grant (VIPGrant), 2521 W Elm St, Apt 116, Phoenix, AZ 85017, United States. Phone: 1-844-694-2069. Email: support@vipgrant.com.